Contact

Contact Information

We're Here to Help!

Whether you're purchasing a single e-bike or looking for bulk/OEM solutions, our team is ready to assist you.

Contact us for fast and reliable service.

U.S. Warehouse (Retail Orders) – For U.S. Customers

  • Fast & Reliable Delivery: 3–7 business days
  • FREE Shipping on all U.S. orders, shipped directly from our El Monte, CA warehouse
  • Local After-Sales Support for warranty and returns

Warranty & Returns

  • 1-year warranty covering the motor, battery, controller, frame, and most key components
  • Defective items repaired, exchanged, or replaced at no cost
  • Returns handled through our California warehouse (U.S. returns processed in 3–7 business days)

Need Assistance?

You can reach us via the following:

International Orders & Bulk / OEM – For International Customers

  • Factory-Direct Pricing & Worldwide Delivery
  • DDP (Delivered Duty Paid) Service: With our DDP service, you don’t have to worry about handling customs clearance, pickup, or taxes. We handle everything for you, so you can enjoy a hassle-free experience!
  • Support for OEM/ODM Customization
  • Contact us for shipping quotes & bulk order details

Warranty & Returns

  • 1-year warranty covering the motor, battery, controller, frame, and most key components
  • Defective items repaired, exchanged, or replaced at no cost

China Facility (Factory & HQ)

  • Address: No.3 Tongda Road, Wangqingtuo Town, Wuqing District, Tianjin, China

Contact Us

➡️ See Full Contact & International Orders Info