OFFICIAL AKEZ SUPPORT CENTER
Factory Technical Support | Genuine Parts | Global Assistance
Official AKEZ website:
If you purchased your AKEZ or DITON e-bike from a dealer, reseller, or marketplace and need assistance, our factory support team can still provide technical guidance and troubleshooting support.
We assist riders worldwide with product diagnosis, parts identification, and repair guidance whenever possible.
OFFICIAL WEBSITE STATEMENT
The official global website of AKEZ is:
https://akezglobal.com
This website is operated directly by AKEZ New Energy Technology (Tianjin) Co., Ltd., the manufacturer and brand owner of AKEZ and DITON electric bikes.
ABOUT OTHER WEBSITES
AKEZ products may also appear on independent dealer websites, marketplaces, and reseller platforms.
These websites operate independently and are not directly managed by the factory.
Independent dealer websites and reseller platforms operate under their own terms. Product availability, pricing, and crucially, after-sales response times may vary significantly by region. For guaranteed first-hand stock priority, immediate 2-hour technical support, and authentic factory-level tracking, we highly recommend ordering directly through this official global hub
Our Factory & Warehouse Official AKEZ Source
FACTORY SUPPORT CAPABILITIES
As the original manufacturer of AKEZ and DITON electric bikes, we provide:
✔ Technical troubleshooting assistance
✔ Spare parts identification and guidance
✔ Engineering-level product support
✔ OEM and distributor cooperation
✔ Long-term product maintenance support
SUPPORT COVERAGE
1. Official Factory Orders
Orders placed directly through AKEZ official channels.
Includes:
✔ Factory warranty coverage
✔ Priority technical support
✔ Direct replacement coordination
✔ Engineering assistance
2. Dealer & Marketplace Orders
Orders purchased through independent sellers, dealers, or marketplaces.
Includes:
✔ Technical troubleshooting support
✔ Product identification assistance
✔ Compatibility verification
✔ Replacement guidance (when available)
Warranty and replacement responsibility is handled by the original seller.
3. Technical Support for All Riders
We support all AKEZ & DITON riders regardless of purchase channel.
✔ Setup assistance
✔ Fault diagnosis guidance
✔ Controller / display / battery identification
✔ Wiring & installation support
✔ Spare parts consultation
WARRANTY NOTICE
Warranty coverage may vary depending on the purchase channel.
Orders placed through official AKEZ factory-direct channels include full manufacturer warranty coverage.
For purchases made through dealers or independent sellers, warranty handling is typically managed by the original seller.
However, AKEZ factory support may still provide technical assistance and replacement guidance whenever possible.
Official AKEZ Support FAQ
Is https://akezglobal.com the official AKEZ website?
Yes. www.akezglobal.com is the official global website of AKEZ factory.
I bought from a dealer (like akezebikes.com). Can I still get support?
Yes, absolutely. As the original manufacturer, we stand behind every AKEZ and DITON bike on the road. If your local dealer has slow response times or lacks spare parts, our factory support team will step in to provide fault diagnosis, wiring verification, and component identification within 2 hours. However, for a 100% seamless experience and direct factory warranty coverage, purchasing from this official platform is always best.
What should I do if my dealer is not responding?
Independent dealers or marketplaces may have different after-sales policies and support capabilities.
Why are there multiple AKEZ websites online?
https://akezglobal.com is the only official global hub owned and operated directly by the manufacturer, AKEZ New Energy Technology (Tianjin) Co., Ltd. Other sites are run by regional independent distributors or trading dealers. While they sell AKEZ products, they cannot provide direct-to-factory production priority, global unified engineering support, or first-hand access to upcoming models like the 2027 AKEZ V60
How fast does AKEZ respond?
Most support requests receive a response within 24–48 hours.
Do you provide technical support for all AKEZ and DITON bikes?
Yes. AKEZ factory provides genuine replacement components and compatibility verification support whenever available
How do I identify and buy correct replacement parts?
Third-party sellers rarely stock full component inventories. Because we run the actual assembly lines, we maintain a 100% in-stock catalog of genuine AKEZ & DITON parts (including controllers, displays, batteries, and chargers). Simply take a photo of your bike or faulty part, send it to our WhatsApp (+86-13480420332), and our engineers will verify compatibility and arrange rapid dispatch.
Contact
Contact Official AKEZ Factory Support
Need technical help, troubleshooting assistance, replacement parts, compatibility verification, or dealer support?
Email: support@akezglobal.com
WhatsApp: +86-13480420332
Official Website: https://akezglobal.com
China Factory
No.3 Tongda Road, Wuqing District, Tianjin, China
US Warehouse Support
Rowland Heights, CA 91748
Need help identifying the correct controller, charger, battery, display, or replacement parts?
Send us a photo of your bike or component and our support team will help verify compatibility.