Official AKEZ Factory Support Center
Fast Response | Global Warranty | US Warehouse Support | Factory Direct Assistance
Purchased from another seller and not getting support? Our AKEZ factory team is here to help.
Need help with your AKEZ & DITON e-bike?
Our factory support team provides assistance for retail customers, business partners, and reseller orders.
Our Factory & Warehouse Official AKEZ Source
AKEZ is a direct e-bike manufacturer with production and warehouse operations in China and the United States.
We provide:
✔ Factory-direct pricing
✔ US warehouse shipping
✔ Global warranty support
✔ Technical after-sales assistance
Official Notice:
www.akezglobal.com is the ONLY official AKEZ factory website.
Please avoid third-party sellers to ensure genuine products, warranty coverage, and factory support.
Retail Customer Support
Fast support for individual buyers.
✔ US warehouse delivery (3–7 business days)
✔ Free US shipping
✔ 1-year warranty on main components
✔ Technical troubleshooting support
✔ Spare parts assistance
Business & Distributor Support
Factory-direct solutions for global partners.
✔ Factory pricing (no middlemen)
✔ DDP worldwide shipping
✔ Custom branding & packaging
✔ Exclusive territory protection (qualified partners)
✔ Marketing materials support
✔ 1-year warranty on core components
Get Your Business / Bulk Quote Now:
Bought from another seller?
• No response
• Missing parts
• Technical issues
Our factory team can still assist with troubleshooting, parts, and technical support.
Contact AKEZ Factory Support
📩 Email Support:support@akezglobal.com
💬 WhatsApp / WeChat:+86-13480420332
Frequently Asked Questions
Is www.akezglobal.com the official website?
Yes. This is the official AKEZ factory website.
Why is AKEZ not easy to find on Google?
Some reseller websites may rank higher due to advertising and SEO.
We are improving our official visibility.
What is the difference between buying from AKEZ factory vs third-party sellers?
Factory Direct (AKEZ Official)
✔ Verified genuine products
✔ Full warranty support
✔ Direct factory communication
✔ US warehouse & local support
Third-Party Sellers
• Limited product knowledge
• Delayed or no response
• Unclear warranty handling
• No direct factory access
What if I bought from another website?
Please contact your seller first.
If they do not respond, we can provide limited factory support.
Do you provide warranty?
Yes. We offer 1-year warranty on major components.
How fast is support response?
Usually within 24–48 hours.
Can I contact AKEZ directly?
WhatsApp / WeChat: +86-134 8042 0332
Email: support@akezglobal.com
China Factory:
No.3 Tongda Road, Wuqing District, Tianjin, China
US Warehouse:
Rowland Heights, CA 91748
Contact
WhatsApp / WeChat: +86-134 8042 0332
Email: support@akezglobal.com
Official Website: www.akezglobal.com
China Factory:
No.3 Tongda Road, Wuqing District, Tianjin, China
US Warehouse:
Rowland Heights, CA 91748