Shipping policy

Shipping Policy

We offer fast, reliable, and transparent shipping across the United States and international regions.

1. Processing & Shipping Times

Processing Time: 1–3 business days
Shipping Time (U.S.): 5–7 business days (continental U.S.)
Carrier: FedEx, UPS, or similar trusted couriers
Shipping Fee: Free shipping from our U.S. warehouse

2. U.S. Warehouse

AKEZ US Distribution Center
Rowland Heights, CA 91748
(Due to warehouse security, full address is provided on the shipping label when the order is dispatched.)

3. Shipping Details

Tracking information will be provided once the order ships
Customers must ensure that the shipping address is correct
We are not responsible for delays caused by incorrect addresses or carrier issues

4. International Shipping & Bulk Orders

For customers outside the U.S. or for OEM/ODM bulk orders:

✔ Worldwide delivery available
✔ Factory-direct shipping from China
✔ Volume discounts & OEM customization
✔ Dedicated support team for logistics

📩 Email: support@akezglobal.com
📱 WhatsApp/WeChat: +86-13480420332

5. Taxes & Duties

U.S. orders include no additional tax (already covered)
International customers are responsible for any applicable import duties or taxes

6. Lost or Delayed Shipments

If your shipment is missing or delayed, please contact us within 7 days of the expected delivery date so we can assist with carrier investigation.

Country/region